Does it answer where patients write?
Yes. Telegram, WhatsApp, VK and MAX are included in the “Personal Assistant” plan. All conversations come together in one window — you don't need four apps open.
What does “sends the instructions as a file” mean?
It puts the instructions together from your materials and sends them as an attachment straight into the conversation — the patient opens the file in the very place they asked. That is how the preparation for an examination, the list of documents for a visit and the list of services with prices and durations go out. The contents come from what you uploaded; it adds nothing medical of its own.
Does it remember that a person came before?
Yes. It pulls up past conversations with this person and answers with them in mind: if you saw them in the spring and they asked for morning hours, they will not have to say it again. What it remembers is the correspondence — what was asked about and what was agreed. It does not keep a medical record, does not look into one and draws no treatment from it.
A patient writes while a consultation is going on. What happens?
The answer goes out within a minute, without you: you do not take out your phone and do not leave the room. You will see the conversation when you are free — there is no evening left to spend working through it.
And if someone is unwell right now?
It says straight away that it is not medical care, names 103 and 112 and only after that offers the nearest free hour. It does not go through symptoms and does not advise medicines — however the question is put. What to answer to something urgent in your practice — the on-call number, the department nearby, your own terms — you write once in your own words, and it repeats them word for word.
A patient sent a photo of test results and asks you to look. What will it do?
It will not look and will not interpret — neither the numbers, nor the report, nor the scan. It will answer that this is for the doctor and only at the visit, and will offer the nearest free time. The file itself stays in the conversation: you will open it when you pick up the phone.
Will the patient think they are writing to me?
No. It introduces itself as the assistant and never calls itself the doctor — that is there in its very first reply. Exactly how it greets people and what it says about itself is set by you.
How does it know when I am free?
From your own calendar — the very one open in the app on your phone. Your clinic shifts are already in it and it treats them as busy time: it will not offer a patient an hour when you are at work.
Does it enter the visit into my calendar itself?
No, and we will not promise that: it reads the calendar, it does not edit it. The agreed hour stays in the chat and comes back as a reminder — the day before and an hour ahead, to you and to the patient. Noting the visit in your own calendar is a couple of seconds of your time.
Where does it get the preparation instructions and the cost of a consultation?
You upload your instructions and your terms of consultation once — it answers from them, word for word. What is not there it does not invent: it says outright that it has no such answer and suggests asking at the visit.
What has to be done before the first answer to a patient?
Connecting a model is the first step in your account and is done once. Until the model is connected the agent stays silent: the thinking is done by the model, not by our server. After that you upload your instructions and consultation terms and connect the channels.
Where are the conversations with patients kept?
In the AiHummer cloud. We do not promise compliance with medical-data requirements on your behalf — that is yours to decide. What we can say for certain: the same product installs on your own server, and then the correspondence never leaves it.
What does it cost?
RUB 1,590 per month or RUB 15,900 per year. One agent, your channels, the mobile app.
Can I see it before paying?
There is a demo sandbox with no sign-up — login and password below. The trial period in your account is given once, for 10 days and only on this plan.
Fits into what a doctor already uses
Telegram
Don't take our word for it — check for yourself