AI EMPLOYEE · FOR GOVERNMENT

Simple questions delay real answers.
The answer links to the exact clause.

Which documents, how to file, office hours and deadlines — people get the answer on the spot, with the clause cited. Telegram, VK, MAX, email and voice in one inbox. Installed inside your perimeter: conversations never leave, and in an isolated segment the product makes no outbound calls at all.

It doesn’t replace the agency and doesn’t decide cases. An AI employee’s answer is guidance from your own regulations, not an official response. By law, the case is registered in your document management system and decided by a person within the statutory deadline.

on requestAgent for a month

When billed annually. Answers around the clock, in every channel at once.

Applicant · VKonline
Which documents do I need?
Checking the regulation…
Checklist, cl. 2.6 — sent as a file
UPLOADEDregulations · 41guides · 18
And the status of my case?
That’s for a caseworker — passed on
GUIDANCE FROM THE REGULATIONDocument checklistNot an official response

Fits the channels people already write to you in

Full integrations catalog →Connect your own →

Services in this ribbon: 36. Which of them are open depends on your plan. View all plans →

  • Telegram
  • Telephony
  • Mobile app
  • Avito
  • Google Calendar
  • Inter-agency exchange
  • ГАРАНТ
  • Контур.Фокус
  • Discord
  • Google Drive
  • OneDrive
  • Signal
  • Telegram
  • Telephony
  • Mobile app
  • Avito
  • Google Calendar
  • Inter-agency exchange
  • ГАРАНТ
  • Контур.Фокус
  • Discord
  • Google Drive
  • OneDrive
  • Signal
  • VK
  • MAX
  • Pocket Agent
  • WhatsApp
  • Website widget
  • 1С:Предприятие
  • Диадок
  • Яндекс Диск
  • Gmail
  • Matrix
  • Outlook Calendar
  • Slack
  • VK
  • MAX
  • Pocket Agent
  • WhatsApp
  • Website widget
  • 1С:Предприятие
  • Диадок
  • Яндекс Диск
  • Gmail
  • Matrix
  • Outlook Calendar
  • Slack
  • Email
  • Bitrix24
  • SIP
  • Einstein
  • National eID
  • Битрикс24 CRM
  • ЕФРСБ
  • Casebook
  • Google Contacts / People
  • Microsoft Teams
  • Outlook Mail
  • Telfin
  • Email
  • Bitrix24
  • SIP
  • Einstein
  • National eID
  • Битрикс24 CRM
  • ЕФРСБ
  • Casebook
  • Google Contacts / People
  • Microsoft Teams
  • Outlook Mail
  • Telfin

What a day at the front desk looks like

09:00
a queue and a ringing phone at once
12:30
“which documents do I need”
16:45
office hours are over
20:10
they write in the evening, they’ll hear back tomorrow

People ask the same things: which documents, what the office hours are, where to file, how long to wait. The answer comes from the same caseworker who handles statutory cases — and the deadline gets eaten by general questions instead of difficult ones.

A quarter of general questions is a caseworker’s entire working year

Run the numbers on your own cohort →
1 400 hours
Spent on general enquiries per quarter

Sample arithmetic: 8 400 enquiries a quarter, two thirds of them general, 15 minutes each to prepare an answer. Run it on your own numbers: every agency has its own share of general questions.

on request
An AI employee inside your perimeter

The Enterprise plan: the scope is priced for your perimeter and your volume, so there is no figure here or in the price list.

What gets counted here is hours, not revenue

The hours you get back don’t go into savings — they go into the cases that matter, the ones where the statutory deadline really counts.

Three works — and one concerns the applicant

The reception day is in plain sight, so that’s where they start. The other two works are carried out within the department: the specialist looks for the norm in the current edition, and the procurement checks the participant. Both are done by connected systems, and not by sorting through tabs in the browser.

Where do I file it, and during which hours?

Admin. regulationcl. 2.6

Intake procedurecl. 1.3

your regulations

1Guidance

They go to the appointment for what is in the regulations

Hours, address and list of documents — and the queue is behind the reference question.

Answers for information and names the item

This is not an official response from the authority or registration of an appeal: they are made by a person and a document flow system.

Resolutioned. 12.02

Previous revisionlost

Dispute practicethree cases

GUARANTEE

2Norm

They are looking for the norm in the current edition half a day

Make sure that the edition for which the answer is being prepared has not yet been cancelled, — is a separate work with its own deadline.

Brings a norm and practice according to it

Looking for in GARANT: the current edition, what has lost force and what judicial practice says.

Unified State Register of Legal Entities · validFocus

Bankruptcy · NoInsolvency register

Arbitration · one thingFocus

Kontur.Focus and EFRSB

3Purchasing

The participant is checked against several registers

The discharge, bankruptcy and arbitration are in different places, and the review period is moving forward.

Collects verification with one answer

Kontur.Focus and EFRSB: details, owners, bankruptcy and courts — before the documents move on.

What comes off the caseworkers

From your policies

Checklists, how to file and the deadlines — from your own documents, with the clause cited.

After office hours

In the evening and on weekends a general question doesn’t wait for Monday.

Hands off to a human on its own

Anything beyond general guidance goes to a caseworker, with the details already pinned down.

Doesn’t replace the agency

By law it is your system and a person that register the case, not it.

Live in an evening, no developer needed

Start today →
5 minutes

You connect a channel

Telegram, WhatsApp or the website widget — by the instructions in the dashboard, no developer.

Telegram WhatsApp Widget
one evening

You upload your documents

What is not in your materials it says so, rather than composing it.

PDF Price List 2026DOC Policy Warranty
in the morning

Answers when you ask

You see every conversation in the dashboard and in the app. Don’t like an answer? Fix it as plain text.

4 chats overnight

How this is bought

Enterprise plan

Price on request: the make-up is worked out for your perimeter and volume

  • Unlimited AI employee seats: citizen enquiries, questions from organizations and internal questions are different roles
  • Telegram, VK, MAX, email and voice — in one inbox
  • Your regulations and guides as the only source of an answer
  • Document checklists as a file in the chat — CSV or XLSX
  • Handoff to a caseworker with the whole conversation and the details pinned down
  • Isolated mode: a segment with no internet
  • SAML, LDAP, SCIM, row-level security, extended audit
  • Multi-tenancy for subordinate agencies
  • Help with putting the procurement together
Discuss a project

There is no figure here on purpose: Enterprise has no figure in the price list either — it is quoted on request. The free Community version installs inside your perimeter without a single payment: you can see how it all works before procurement even starts.

We are not in the National Software Register yet — the application is filed. If your procurement is domestic-only, you need to know that now.

Need your own server?

How the install works →

Your own server or a virtual machine and PostgreSQL — no Docker needed. It installs with a single command, everything else is set up in the web interface.

Access condition

Runs without a cloud — inside your perimeter, on your hardware

This is not a cloud service with a promise that “we don’t look”. The product ships as a tarball and runs as a systemd service on your own server — no containers and no requirement to reach the outside. In an isolated segment it makes no outbound calls at all: the model sits inside too.

We don’t rent your data and we don’t resell other people’s models: the thinking is done by the model you connected, where you installed it.

  • Isolated modeA segment with no internet is a working case, not an exception to the rule.
  • Your serverInstalled from a tarball, run as a systemd service. You apply updates yourself, when you decide to.
  • SAML, LDAP, SCIMAccounts from your own directory, not a second list of logins on the side.
  • Audit and approvalExtended audit, mandatory approval for actions, row-level security.
  • Multi-tenancySubordinate agencies are kept apart: each with its own documents.
  • National Software RegisterNot listed yet — the application is filed. We say so up front, not at the third meeting.
  • Installs on Linux — a tarball and systemd, updated with one command
  • Conversations and documents stay with you and never leave
  • Runs on a local model — it can work with no internet at all
the Community plan
0 ₽

Forever, no card. Telegram, web chat and the website widget, one agent, your own server. The rest of the channels come with the paid plans.

Get it free

Questions

Will it answer on behalf of the agency?

No, and that is the main thing to understand before you deploy. An AI employee’s answer is guidance from your own regulations, not an official response from the agency. By law the case is registered in your document management system and decided by a person within the statutory deadline. What it takes off you is the flow of general questions: checklists, how to file, office hours, deadlines.

Will applicants’ personal data end up in a cloud?

No — there is nowhere for it to go. The product installs on your own server, inside your perimeter: a tarball and a systemd service, no containers and no requirement to reach the outside. Conversations never leave the perimeter, because there is nothing for them to leave through.

Our segment has no internet. Does this work?

Yes, provided the model sits inside as well. In isolated mode the product makes no outbound calls at all. If an outside model is acceptable to you, that is your choice, not our requirement: you connect the model.

Does it connect to the national eID and the inter-agency exchange?

Not by default, and the main scenario doesn’t need it: a general answer is built from regulations, not from an applicant’s data. Any link to your systems is a separate integration built for your perimeter, agreed together with the scope of delivery and your security team.

What about access control and audit?

The Enterprise plan includes SAML, LDAP and SCIM, row-level security, extended audit, mandatory approval for actions and isolated mode. Subordinate agencies are kept apart by multi-tenancy: each with its own documents.

Are you in the National Software Register?

Not yet — the application is filed. For domestic-only procurement this is the deciding fact, and we say so straight away, not at the third meeting. Help with the procurement paperwork is included in the plan.

Won’t it start inventing rules?

It answers from the documents you loaded and names the clause the answer came from. What isn’t in the documents, it says so and hands over to a human. That is default behavior, not a setting: it has nothing to say beyond what you loaded into it.

Which channels does it answer in?

Telegram, VK, MAX, email, the website widget and voice over SIP — in one inbox, with one wording. People write wherever it suits them, and the agency answers the same everywhere.

What does it cost?

Enterprise is quoted on request: there is no figure here or in the price list, because the scope is priced for your perimeter and your volume. The free Community version installs inside your perimeter without a single payment — enough to see how the product is built, before any procurement.

Can we see it before procurement starts?

Yes. The live demo is open without signup; login and password are below. Your regulations aren’t in it — but you can see how it answers from loaded documents, and how it says “I don’t have that”.

Don't take our word for it — check for yourself

This page is about one industry. Everything about the whole product — how it works, pricing, channels and security — on the home page.

The same AI employee — and for others under the same requirements

Same mechanics, different reasons: an energy utility works inside a closed perimeter, a healthcare group aligns the front desks of its clinics, a bank sheds routine work from the first line.