AiHummer
AI EMPLOYEE · FOR A SUPPORT SERVICE
Telegram, WhatsApp, VK, MAX and email. The first line answers from your instructions round the clock, sends a report for the day as a file by morning, and what is not in the instructions it looks up on the internet, with a link. Anything out of the ordinary it honestly hands to a person. On your own server.
When billed annually. Answers around the clock, in every channel at once.
Marina · clientonlineServices in this ribbon: 33. Which of them are open depends on your plan. View all plans →
Bitrix24
Email
Pocket Agent
MAX
Google Calendar
amoCRM
Asana
Gmail
Matrix
Outlook Calendar
SlackBitrix24EmailPocket AgentMAXGoogle CalendaramoCRMAsanaGmailMatrixOutlook CalendarSlack
Telegram
VK
SIP
Telephony
Website widget
SBIS
ClickUp
Google Contacts / People
Microsoft Teams
Outlook Mail
TelfinTelegramVKSIPTelephonyWebsite widgetSBISClickUpGoogle Contacts / PeopleMicrosoft TeamsOutlook MailTelfin
WhatsApp
Mobile appAvito
Einstein
1C
Битрикс24 CRM
Discord
Google Tasks
Microsoft To Do
Signal
TodoistWhatsAppMobile appAvitoEinstein1CБитрикс24 CRMDiscordGoogle TasksMicrosoft To DoSignalTodoistHow do I return this, why was I charged, when will I get access — these questions come in every day and repeat word for word. Operators answer them round and round, and there is no strength left to work through a real problem.
Three hours of a shift on questions that already have written answers adds up to 63 h a month. We price an operator’s hour from a 55 000 ₽ salary with payroll taxes, spread over the working hours in a month — the same assumptions as the calculator on the pricing page.
When billed annually. Answers around the clock, in every channel at once.
The gap between the columns is first-line time that goes back into real problems. If it doesn’t, switch it off in one click.
The client is really in the picture here, and pretending that this is not so is stupid. But the shift is consumed not by difficult conversations, but by the same order status and the same breakdown, retold anew to everyone.
The morning shift begins not with work, but with sorting out what has accumulated while no one was there.
With the agentThe typical is covered with your own wording around the clock, the atypical is honestly left to the person.
RetailCRM · order 10482
Statustransferred for delivery
Expected date28 August
Product items and address — from the order card, and not from the client’s retelling
The operator opens the card, finds the status and writes it into the chat manually. And so on until the end of the shift.
With the agentHe himself looks at the order in RetailCRM and answers with the status and date in the same place where they asked.
Jira · development tasks
DEV-412 · payment does not go through9 hits
DEV-388 · long unloading4 appeals
DEV-401 · duplicates in the letterclosed
Each operator responds to it separately, and it goes into development as “they seem to complain often.”
With the agentCollects recurring requests and displays them next to issues in Jira — You can see what to fix first.
Night, weekends and the thirty-first of December — the same as a Tuesday.
From your instructions, not from whatever turned up on its own.
The order number, the date, the sum — one question at a time, not a form.
The conversation is already open — there is nothing to read from scratch.
Anything hard it hands honestly to an operator, in the same chat.
Telegram, WhatsApp or the website widget — by the instructions in the dashboard, no developer.
Telegram
WhatsApp WidgetWhat is not in your materials it says so, rather than composing it.
You see every conversation in the dashboard and in the app. Don’t like an answer? Fix it as plain text.
19 900 ₽/mo per instance
or RUB 199,000 per year
Business installs on your own server: in your account you get the install command, and the plan can be connected after that.
This plan has no trial period. You can look before paying in the demo sandbox: it is open without sign-up.
Your own server or a virtual machine and PostgreSQL — no Docker needed. It installs with a single command, everything else is set up in the web interface.
Forever, no card. Telegram, web chat and the website widget, one agent, your own server. The rest of the channels come with the paid plans.
Get it freeYes. Telegram, WhatsApp, VK, MAX and email are included in the Business plan. All conversations come together in one window — an operator does not have to keep five apps open and remember whose conversation is where.
You upload once what your operators answer from anyway: the instructions, the returns and payment rules, the plan terms, the frequent questions. It answers from them and in your wording.
It does not invent one. About the outside world — a firmware version, someone else's service, a known bug — it searches the internet and reads the page at a link, and hands over what it found with the link, so that you can check. About your money and your decisions — it hands over to a person.
An ordinary table: the enquiry, the channel, the time, what it answered and what was left for a person. From it you see not “how many there were” but which instruction cannot be found.
This is better than a ticket. The agent tells the customer that a human will answer next, and says when; it collects whatever is missing; it pulls you into the same conversation. The chat, with its whole history, is already open in the shared inbox — nobody starts from scratch. A link to 1C and amoCRM is in the works: order status and the customer record will be pulled straight into the answer, and asking for the order number twice will stop being a thing.
It answers from your files rather than from guesswork, and what is not in them it says so. A poorly worded answer you correct in one place, and from the next message it is corrected everywhere at once.
We do not promise that: we have no figures about savings and will not invent any. It takes away the routine. People are left with the analysis, the disputed cases and the angry emails — the places where a person really is needed.
On your own server: Business installs inside your perimeter, and the emails with the correspondence never leave it. Support conversations hold order numbers, sums and personal data — that is usually the deciding argument.
Your own server or a virtual machine and PostgreSQL — no Docker needed. The first step in the interface is to connect a model: nothing works without it. Then the instructions and the channels, all in a browser.
RUB 19,900 per month per instance or RUB 199,000 per year. Your channels, your instructions, your server.
There is a demo sandbox with no sign-up — login and password below, ask it about anything. This plan has no trial period: it installs on your own server. The free Community edition installs there too — it shows how the product works without a single payment.
This page is about one job. Everything about the whole product — how it works, pricing, channels and security — on the home page.
The same agent answers in sales, in HR and in accounting — and one industry over, it answers customers. Same mechanics, different reasons to write.
Fits into what your support team already uses
Don't take our word for it — check for yourself