My shop is on my own site — how does a buyer end up in the chat?
Through a messenger. You put the Telegram, WhatsApp, VK or MAX button on the product card and in the site footer yourself — the buyer taps it and lands in the same chat where the agent answers. The product has no chat widget inside the page, and we will not promise one.
Can it see stock and order status in my admin panel?
There is no direct access to the — site engine, and it will not go there. But to where these numbers already lie, it is connected by the module: MoySklad, InSales, RetailCRM, 1C: Enterprise. Then he reads warehouse balances by warehouse, product cards and orders — and this is what the scenes above live on. Without such a connection, he responds based on the materials you gave him. He does not make payment in either case.
Then how does it know where a parcel is?
From the same place you would look: the carrier's tracking page. It is public — all you need is the number, which the buyer sends into the chat. The agent opens that page, retells what it says and gives the link. If there is no number, it says honestly that without one there is nowhere to look.
What is this “digest for the day”?
A table for you, not for the buyer: the time, the channel, the topic of the enquiry and how the conversation ended. It puts it together itself and sends it as a file to you in the chat. From it you can see at once which question is being asked for the tenth time — which usually means something is missing from the site.
So what does it really take off the first line?
The questions BEFORE a purchase and around it: will the size fit, what is in the set, will it fit inside, when will you send it, how long does it take to the city, can it be returned, where is the parcel by its number. That is most of the flow, and it repeats word for word. You no longer have to answer it at one in the morning and at weekends.
Where does it get the descriptions and the rules?
You upload the product descriptions, the size charts and the shop's rules once — delivery, collection, returns. After that it answers from them. If the terms change, you update the materials and it answers from the new ones.
And what if they ask for a discount or start arguing?
It does not invent discounts: it gives exactly the terms you set. It does not push a disputed case through by itself but calls you in — and the conversation lies in the same window where you will read it.
Does it pick up the phone?
No, it does not take calls — only chats. But some of those who now ring up with a question about a size or a delivery time will happily write instead, if the answer comes at once.
Does it answer where buyers write?
Telegram, WhatsApp, VK and MAX are included in the “Personal Assistant” plan. All conversations come together in one window — you don't need four apps open.
What has to be done before the first answer to a buyer?
Connecting a model is the first step in your account and is done once. Until the model is connected the agent stays silent: the thinking is done by the model, not by our server. After that you upload the descriptions and the shop rules and connect the channels.
My shop is on my own server. Can the conversations be kept there too?
Yes. The same product installs on your server — next to the shop, and then conversations never leave it. The price on this page is for the cloud plan: with it there is nothing to install or maintain, everything runs at our end.
What does it cost?
1 590 ₽ per month, or 15 900 ₽ a year. One agent, your channels, a mobile app.
Can I see it before paying?
There is a demo sandbox with no sign-up — login and password below. The trial period in your account is given once, for 10 days and only on this plan.
Fits into what an online store already uses
WhatsApp
Don't take our word for it — check for yourself